Troubled exchange Mt. Gox, which filed for bankruptcy protection last week, has posted a new update on their website regarding the commencement of civil rehabilitation proceedings:
ANNOUNCEMENT REGARDING AN APPLICATION FOR COMMENCEMENT OF A PROCEDURE OF CIVIL REHABILITATION
An overview of the situation should be published here shortly (probably on March 3, 2014 (Japan time)).
A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number:
Telephone number +81 3-4588-3921
Working hours Monday to Friday 10am to 5pm (Japan time)
Please refrain from contacting the office of the supervisor/investigator.
Former users of the website have been given a number to dial to report their losses, which will be used to count the company’s assets and liabilities.
In the end, the hope is that anyone who lost money at the exchange will receive a percentage of what they really had stored.
Moving forward, a preservation order will keep the company’s assets intact so that they can try and continue operating.
The hotline customers can call will open on Monday. Callers should be aware of the time difference, as the hotline is open from 10AM – 5PM Japan time.