We’ve been watching Coinsetter closely over the past few months, and some of the stuff they’re doing is nothing short of impressive.
For example, today the New York City-based company announced that they would be offering customers the option to phone in their issues with support right from the Big Apple, which some would consider a step up from their present support channel of emailing them.
Through our email support, most users have received responses from our team in under an hour – and usually within minutes. We are pleased to announce that we are expanding the support we provide to you with the introduction of our direct customer phone line. Through our phone support option, Coinsetter is more accessible than ever before. If you ever need assistance, have general inquiries, or have a question about your account while using our platform, our phone line is an available resource for those who would prefer to speak to a member of our team directly.
Interestingly, the hours for support aren’t quite extensive: from Monday through Friday from 1 pm to 4 pm — but at very least it’s a start (they will likely expand these hours as the user base grows).
Still, it’s refreshing to see a company here take a helpful appraoch with regard to customer service and support. Few exchanges offer telephone support.
“Market changes can happen rapidly, which is why we believe it is important that our customers have quick and effective ways to stay in touch with our company,” the company wrote in a blog post.
You can find more information on this over at the Coinsetter blog.